Shipping and Delivery

What are the different delivery methods and shipping times?

Please note that the delivery time does not include production time of your jewel.

• The delivery in France is ensured by the Colissimo service. A reliable and fast service that will deliver your orders in 48 hours (Monday to Saturday) and in 3 working days to Corsica.
• The delivery in European Union and in other zones of the world is assured via DHL Express. Delivery will be made within 24 to 72 hours, depending on the country.
• Delivery via Colissimo relay point in France.

In order to receive your order as soon as possible, we recommend that you indicate an address where you are present during daytime hours or that you make sure that someone can receive the package for you. We cannot take responsibility for the loss of a package once it has been declared delivered by the carrier.

DHL: If you are absent at the time of delivery, the carrier will come by again on the next business day. If he finds the door closed again during the second delivery, you can pick up your package at a DHL sorting center within 15 days before it is reshipped to our workshop. Follow the instructions on the DHL delivery note that you will find in your mailbox.

Shipping time

Our creations are shipped directly from our workshop in Paris. Our artisans crafts and ships your 585/1000 laminated gold and sterling silver jewelry within 3 to 6 business days, and your 750/1000 gold jewelry within 5 to 10 business days. Please note that some personalized jewelry requires soldering by a qualified artisan welder. Jewelry requiring soldering, such as rings, can be dispatched within 5 to 10 working days, whatever the material.

What are the shipping costs for your order?

We deliver all over the world except Russia and the areas declared to be at risk.

Free delivery for orders over €175 in France. For other European Union countries, delivery is free for orders over €250.

• Colissimo home against signature: 2-3 working days, €9.90
• DHL Express: 1 working day, €19.90
• Super Express: 1 working day production and delivery, €40
• Point Relais: 2-3 working days, €7.90

• Colissimo home against signature: 3 working days, €9.90
• Point Relais: 2-3 working days, €7.90

• DHL Express: 1 working day, €19.90

• DHL - International shipping: 2 working days

Africa, Asia, Europe (non-EU), Monaco - Andorra, Oceania, South America, Switzerland, United Kingdom: €24.90

Central America - West Indies - French overseas departments and territories: €24.90

USA CANADA

• DHL - International shipping: 2 working days, 25$ DDP

Are there any customs duties and taxes applied to your order?

Customs and taxes

European Union: Customs duties are included. Taxes are applied in your shopping cart according to the state/province of the delivery address.

Other countries in the world: It is possible that customs fees and taxes will be applied to your shipment. Please note that we have no control over these fees and cannot give you the amount of these fees in advance, as they vary by country. For more information, please contact your local customs office. Please note that any fees applied are non-refundable.

Packaging

Each piece of jewelry is delivered in its own Atelier Paulin packaging with its certificate of guarantee. A gift wrapping can be requested in your shopping cart.